Delivery & Dispatch

  1. When will my order be dispatched?

    Orders placed before 11am on work days for in-stock products will be shipped (dispatched) that same day around 2pm. You will be notified via email (along with tracking details) once your order is shipped.

    PO Box orders will be shipped within 24 hours of the order being placed, i.e. so an order placed after 1pm Friday up until 1pm Monday afternoon, would be shipped before 1pm Tuesday afternoon. You will receive an email informing you your order has been shipped, at around 4pm on the day of dispatch.

  2. What do you consider a Major City Centre (MCC)?

    Deliveries to MCCs should occur within 1-3 work days from the day the order is dispatched. Orders for delivery outside of these areas and to suburbs further out from these centres (ODA: Outlying Delivery Areas), will take 2-5 (and sometimes up to 7) working days for delivery.

    Below is a list of MCCs:

    • Bloemfontein
    • Cape Town
    • Durban
    • East London
    • George
    • Johannesburg
    • Kimberley
    • Nelspruit
    • Pietermaritzburg
    • Polokwane
    • Port Elizabeth
    • Pretoria
    • Richards Bay
    • Welkom
  3. How does your delivery and 24Hr dispatch work?

    Goods that are available (in stock) are shipped/dispatched within 24hrs when ordered before 11am during office hours. If for any reason an item is out of stock or is on order, you will be immediately notified, and can expect to have the goods dispatched within 2 weeks – but realistically this is much quicker.

    Please note: Deliveries are usually made in the morning before 12h00 (midday) working days Monday to Friday (and Saturdays at a nominal extra fee) however please allow until 5pm for delivery.

    Friday orders placed before 12pm can expect delivery on Monday (provided it is not a long weekend and Monday is a normal working day). Orders placed after 12pm Friday and over the weekend (and up to 12pm Monday) can expect delivery on Tuesday. Orders placed the day before a public holiday will arrive the next working day.

  4. Postal orders

    Orders not delivered by courier (where a post address was given), i.e. Post office and speed services, will take anywhere from 48hrs (only speed services) to approx 7 working days for ordinary SAPO parcels. Please allow for this. If you need your order sooner, please supply a physical address. Except for outlying areas where courier delivery would not be possible or is too expensive.

  5. Can I come collect my order?

    Collections from our Cape Town Paarl office are welcome. Once your order has been paid for, processed and packed you can collect from our offices weekdays between 08h00 – 15h30 using details below. You are also able to pay when you collect either via credit or debit card or cash.

  1. Head Office and Order Collection Hours

    Head Office

    No 69 Owl Street
    Joostenberg Vlakte
    Western Cape
    South Africa 7570

    Order Collection Hours

    Monday – Thursday:  08h00 – 17h00
    Friday: 08h00 – 15h00

  2. How long should I expect for my order to arrive?

    Customers with their delivery address in a major city centre should work on 1-3 days for their package to be delivered after the order has been shipped. Orders over 10kg will take an extra 1-2 days after shipping. Normally though if the item(s) ordered are in stock (and < 10kg) and the order is placed before 12pm on a work day, usually you should receive your package the very next business day – provided your delivery address is in a Major City Centre.

  3. What if my package has not arrived after 5 days?

    If you have not received your package after 5 days and delivery was via a courier, there could be a problem with delivery. Please contact us if there’s is no tracking information so we can follow up with the couriers. Postal orders take between 5-7 work days so please contact us after day 7 if your order has still not arrived.

  4. Do you ship outside of South Africa?

    Currently we only ship to South Africa. Orders can still be placed for addresses outside of South Africa, however we will need to get a quote for delivery to your country.